Frequently Asked Questions
Find information about processing, delivery, returns, sizing and support. For order-specific questions, contact support@onlyvisioncounts.com.
How long does order processing take?
Orders are normally processed within 1–3 business days before dispatch.
When will my order be delivered?
Standard delivery normally takes 7–14 business days after processing. The exact time can vary by destination, carrier, customs and peak periods.
How do I track my order?
Tracking information is emailed when it becomes available. You can also sign in to your account to check order updates. Multi-item orders may arrive in separate parcels.
Can I return my order?
Eligible items may be returned within 14 days of delivery, provided they meet the conditions in our return policy. Contact support before returning an item. Read the full policy.
How do I choose the right size?
Review the product page and our Size Guide before ordering. When measurements fall between sizes, compare them with the fit information available for the product.
What should I do if an item is damaged or incorrect?
Email support@onlyvisioncounts.com promptly with your order number and clear photos of the item and packaging. Keep the packaging until your request has been reviewed.
Can I change my delivery address?
Contact support as soon as possible. Address changes are not guaranteed once processing or fulfilment has started.
