Returns & Refunds

14-day return request period

You may notify us that you want to return an eligible item within 14 days after the item is delivered. To start the process, email return@onlyvisioncounts.com.

Include:

• Your order number
• The email address used at checkout
• The item or items you want to return
• Photos if the item is damaged, defective or incorrect

A reason is not required when you exercise a statutory right of withdrawal. Please do not send any item before receiving our return instructions and confirmed return address.

Condition of returned items

Please return items in their original condition where reasonably possible, with included accessories, labels and packaging. You may inspect an item as you would in a physical shop. You may be responsible for any loss in value caused by handling beyond what is necessary to check the nature, characteristics and function of the item.

Return shipping costs

For a change-of-mind return, the customer is responsible for the direct return shipping cost unless we state otherwise. We recommend using a tracked service and keeping the shipping receipt.

If an item is damaged, defective or different from what was ordered, contact us as soon as possible. When the claim is confirmed, we will provide an appropriate solution and cover or arrange the reasonable return cost where required.

Items that cannot normally be returned

Legal exceptions may apply to certain products, including personalized items and sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been opened. Any statutory warranty or consumer rights remain unaffected.

Exchanges

The quickest way to receive another size or item is normally to return the original item and place a new order after the return is accepted. Contact us before sending anything back.

Refunds

After we receive and inspect the return, we will confirm the outcome by email. Approved refunds are issued to the original payment method. Where the statutory right of withdrawal applies, eligible payments—including the cost of the least expensive standard outbound delivery option—are refunded within the legally required period. We may withhold the refund until we receive the returned goods or you provide evidence that they were sent back.

Extra costs caused by choosing a more expensive delivery option than our standard option are not refundable. Your bank or payment provider may need additional time to display the refund.

Return contact

Email: return@onlyvisioncounts.com

For order tracking, delivery or general support, contact support@onlyvisioncounts.com.